FAQ

1. How can I order a custom bow?
Email [email protected]  for any custom requests! 

2. Do you take payment plans?
Yes, options will be available when you checkout. 

3. Do you offer collabs?
I only offer collabs on Facebook and on Tiktok. You are more than welcome to apply for collabs through one of those platforms.

4. My bow broke. Can you fix it?
Please read our refund/shipping policy and if it qualifies then definitely reach out to me via email [email protected]  remember it has to be within 5 days!!

5. I want to order a wrap. How do I pick what size?
The best way is to measure your little ones head diagonally like if they were wearing the wrap and leave the circumference along with age in the notes. Don't measure it like the doctors do at appointments!

6. Do you ever restock?
Sometimes I do! For any restock updates make sure you join our Facebook group A&I Treasures  so you can get updated about restock.

7. Do you offer giftcards?
At this time we do not offer gift cards.


8. I change my mind, can I cancel my order?
If your order has not been made or has not shipped, yes you may cancel it. If it was already made and packed, we can not cancel the order.

9. My order was never delivered. What can I do?
Please read the "Shipping and Refund policy". Usually when a package is marked as delivered there is nothing I can do on my end as in the past USPS never sides with me on a claim because "it was marked as delivered". You can reach out to your local post office and they will tell you exactly where it was delivered.

10. What's the TAT (Turn around time)
Current TAT is 15-22 business days. Please do NOT email me, message me or comment on any platforms about your order if it is still within TAT. You will not get a reply. Business days mean Monday-Friday. Not including holidays or weekends. 
Ready to ship orders will ship within 6 business days.